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Question 138 Case Study 2017 Medium MCQ +1.00 marks

One of the greatest advantages a competitors is a system of distribution and product support, i.e., the dealer network. Dealers play a vital role in helping a company build and maintain close relationships with customers and gain insights into how they can improve their products…

Examine the following inference in the context of the passage and decide its degree of truth or falsity. Inference: The customers are more forthright in giving their feedback about a product or a service to the dealers than to the staff of the company or a surveyor.

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